Call Coach IQ

Call Coach IQ — AI-Powered Call Center Coaching & Quality Assurance Most call centers review 5% of calls. The other 95% are invisible — unscored, uncoached, and full of missed opportunities, compliance gaps, and revenue left on the table. Call Coach IQ changes that. Every call. Scored. Coached. Improved. Automatically. Upload a recording and within 90 seconds you receive a complete quality analysis: a scored rubric breakdown, personalized coaching recommendations, compliance monitoring, missed upsell detection, churn risk signals, and structured business intelligence — all without a single human reviewer. Key capabilities include custom scoring rubrics built around your operation, AI coaching reports tied to specific transcript moments, real-time compliance monitoring for required scripts and forbidden language, sentiment analysis that surfaces at-risk customers before they cancel, and business intelligence that extracts revenue data — MRR, lead sources, cancellation reasons, competitor mentions — from every conversation. What makes Call Coach IQ different is what happens after the score. The AI doesn't just flag a problem — it tells the agent exactly how to fix it, with suggested language pulled directly from the call. Scoring is explainable and tied to transcript evidence, and agents can formally dispute scores they believe are unfair. That transparency is rare — and it's the difference between a QA program agents resent and one they engage with.