Dagmor

Dagmor helps call centres review recorded calls and understand what happened in them. The Call Log keeps each recording name, original audio and a readable transcript together, so a reviewer can scan a call before listening. Teams can bring their own script or draft one from real calls, then control the questions and checks they want. Dagmor checks calls against that script, while people can inspect the recording, settle disputed answers and decide what changes. Agents see their Hero Score and managers see conduct and recording coverage reports, plus simple trend reports across calls. For surveys and market research, Dagmor reads the words spoken between the questions alongside the ticked answers and scores, bringing out reasons, objections and callbacks that a score alone misses. A business can simply send completed recordings and receive the reports without using the wider system. The first eligible campaign can be tried without an upfront charge; continued work is priced at €0.04 per recorded minute.