Vertical AI

Vertical AI makes voice and text agents for Australian contact centres. An agent takes a call or a chat in plain speech, looks up the caller's record, books or changes an appointment, puts the caller through to a person with the context, and texts a link or a confirmation. Voice and text agents share one knowledge base, one caller memory and one set of connections to the systems a team already runs, such as a CRM or a booking system. A team tests each agent against scripted calls before it goes live, and every live call is scored afterwards. By default every call stays in Australia: call audio, speech recognition, the voice, the AI model, recordings and transcripts. Enterprise teams can run calls in a dedicated account or in their own cloud account, with single sign-on and audit logs. Vertical AI Pty Ltd is a Perth company, ABN 73 695 607 946.